Public CallOrbit setup guides your customers can actually use

What the knowledge base covers

The public help library covers CallOrbit-specific setup flows for numbers, SIP, webphone, IVR, routing, users, analytics, and billing.

Each article is written so a customer admin, manager, or supervisor can move from theory into a real operational task without having to interpret generic telecom advice.

• What is the CallOrbit Knowledge Base for? — It is the public help hub for how CallOrbit works, covering numbers, webphone setup, SIP, extensions, routing, users, roles, and billing basics.
• Can customers read this without signing in? — Yes. The Knowledge Base now lives on a public route so customers can read setup guidance before or after they enter the portal.
• Does the portal still have its own Knowledge Base page? — No. The signed-in portal navigation no longer carries a separate Knowledge Base page, and the old portal path now redirects to this public version.

How to use these guides

Start with the workspace or numbers articles if you are setting up a new account, then move into voice, routing, and user-role guidance as the team goes live.

Because the content is public, sales and support teams can send the same links customers will later use for self-service and onboarding reference.